A:Please check your Spam folder or inbox. It happens that sometimes our email mismarked as spam and blocked by users’ email filter system. We suggest you to add our email address to your contact list or address book to avoid missing Email messages from us.
Q: Must I register to order from you?
A: Yes. Registering with us will allow us to provide you with better support and the whole registering process should take no more than 2 minutes.
Q:I'm interested in business with you, but can I trust you?
A: We boasts 13,890+ customers in UK. Among all our customers, 99.9% like us. So yes, We are trustable. But you can always do your own research, browsing on Internet checking our happy customers' experience with us.
Q:What payment methods do you accept?
A:PayPal, Credit/Debit Card, Standard Chartered. Please select a payment method that fit for you before place an order.
Q:How do I track my orders?
A:Two ways once your goods are sent:
1) Check our automatic email notification; or
2) Sign in to your account and view the tracking code.
Q:How soon will you ship my order after I've made my payment?
A:After you made your payment, normally we need 1-3 business days to prepare your order well and ship it. Depending on the shipping method and destinations you choose, about 2-20 business days you could receive your order.
Q: Do you ship internationally?
A:At present, we support to ship within UK only.
Q:Are your shipment free tax and free custom fee?
A:A: Yes, at present we offer free tax and free custom fee shipment in UK.
Q:Which express company you use in UK?
A:Generally we will ship by Royal Mail or DPD.
Q:How does the shipping cost?
A:In UK, the shipping cost depends on the Amount of Purchases:
Shipping Cost in the UK :
£3 ( Purchase < £200, Weight in 0-1 KG )
£8 ( Purchase < £200, Weight over 1 KG )
Free Shipping ( Purchase > £200 )
Q:Why haven't I received the order confirmation email/shipping notification message from your site?
A:Please make sure your email address is valid at first, then check your email trash box and spam folder. If still found nothing, please contact our sales related to your order.
Q: Why is my order partially shipped?
A:When some of the items in your order are currently out of stock, we firstly ship the items already in stock to avoid your waiting there. Of course we will usually notify you in advance when this happens.
Q:What can I do with defective items?
A:We need pictures or video to confirm if they are truly defective. After confirmation, you can get a refund, or ask for sending them again or combining them to the next new order.
Q: I’m interested in certain products but they are not listed on your site. Since you are a professional supplier, can you source them for me?
A:We would love to. Show us the product images as well as the description. It may take some time.
Q: I have put an order with your site. Any discount for me?
A:Buy more and save more, it is the basic rule on gearwholesale.com.
Q:Can your price be lower?
A:On gearwholesale.com, the price is generally lowered with the increase of quantity. So yes, the price can be lower but we need to know your order quantity or purchase plan first.